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Welcome to hip. modern design for the home.
There is no shopping cart on our site at this time! All purchases are made with a written Sales Order prepared for you by your Design Consultant at hip. This Sales Order Contract will contain all product specifications, pricing, lead times and delivery instructions. Once you have finalized your order you will asked to sign the sales order agreement and it’s terms. We can also email your sales order contract to you and place your order provided we receive an email from you confirming your acceptance of the terms.
A 30% non-sale, 50% sale deposit is required at the time your order is placed. Hip’s 30% non-sale order deposit requirement is one of the lowest the Portland Metro area. Your order balance however, is due 15 days prior to the expected final arrival date into our warehouse facility where all orders are inspected prior to final delivery. Arriving orders are not processed until their balances are paid in full. We recommend contacting your Design Consultant, should you have plans to be out of town or unavailable at the time your balance becomes due. This will ensure your merchandise will leave the suppliers premises in a timely manner with other scheduled shipments coming to hip’s warehouse (see lead time).
We make every effort to deliver high quality brands at the most affordable prices allowed. We do not mark up our prices to be able to offer discounts or reduced pricing to a select few.
Please let your Design Consultant know if you find one of our products priced for less. We will make every effort to match prices of identical products.
We do offer volume discounts. Your Design Consultant can give you all of the details.
Many of our suppliers have product suitable for commercial use and we are able to be completive with pricing on commercial projects. Your Design Consultant can give you all of the details.
We do not offer designer discounts (please see volume discounts). Your Design Consultant can give you all of the details.
We offer shipping and white glove delivery through the Portland metro area and can quote outside of this area upon special request. All shipping and delivery costs are quoted separately from the product costs and will be included in your order total.
Oregon does not have a sales tax on all purchases taken from our store or warehouse. For orders outside of Oregon, it is your responsibility to make arrangements for delivery, which comply with any use or sales tax requirements in your own state.
At the time of the order you will be quoted a lead time for the arrival of your product(s). This is based on the typical manufacturer lead time and transit time. We will make every effort to deliver to you within the quoted time. However, this is not guaranteed. On rare occasions product will not be available or may become delayed beyond the quoted time (or final delivery time). When this occurs your Design Consultant will contact you immediately.
Our design consultants attempt to clarify your product selection size, colors and finishes with you prior to placing your order. Once your order contract has been signed or agreed to by reply email, your order is placed and becomes non-cancellable. Should you need to cancel, there is a 25% cancellation fee if cancelled prior to shipping. In the event product is not available you may cancel your order with no cancellation fee.
Special orders are purchases made by hip specifically for our customers. Although hip may have the item ordered on the floor, special orders are not returnable. Under some circumstances; a return may be accepted, however any exception to the policy must be pre-authorized by your Design Consultant and returned, at your expense, to 1829 NW 25th Avenue, Portland Oregon 97210. If a return is accepted, all returned merchandise must be free of damage and in the original packaging. Once the merchandise has been inspected and accepted by hip, a store credit will be processed. Shipping costs to you will not be refunded. Non stock special order merchandise and lighting are not returnable.
We make every effort to deliver high quality, defect free merchandise. When there is a case of damage you must note this damage on the delivery receipt and contact your Design Consultant as soon as possible. Claims must be made with us within 24 hours of receipt. Claims will not be honored after 24 unless special arrangement’s have been made with your design consultant. Based on the extent of the damage, or defect, we will repair or replace all or part of the item. In the event we are not able to repair or replace the merchandise we reserve the right to refund your purchase price and shipping.
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Hip Innovative Products, Hip, ubhip.com, is the owner of the information collected on this site. We will not sell or rent this information, nor will we share it in ways different from what is disclosed in this statement without your consent. This site contains links to other web sites. Hip Innovative Products is not responsible for the privacy practices or the content of such sites.